Thalen US LLC
For hygiene and safety reasons, we can only accept returns of products that are unopened, with the seal intact. Opened products cannot be returned.
To start a return, email info@houseofthalen.com with your order number and we will send you the return address.
If your order arrives damaged, email us within 48 hours of delivery with your order number and a photo, and we will send a free replacement.
info@houseofthalen.com
Independent lab testing and manufacturing standards
Thalen was tested by Ethos Analytics, an independent laboratory in Phoenix, Arizona, accredited to ISO/IEC 17025:2017 (Accreditation No. 117798). Reports completed September 3, 2026. The full reports are shown below, unaltered.
Questions about our testing: info@houseofthalen.com
Effective date: November 2026
This Privacy Policy explains how Thalen US LLC (“Thalen”, “we”, “us”) collects, uses and shares personal information when you visit houseofthalen.com (the “Site”), buy our products or contact us. The Site is operated in the United States and is intended for customers in the United States.
Information you give us: your name, email address, shipping and billing address, phone number (if provided), order details, and any messages you send us.
Payment information: payments are processed by our e-commerce platform and payment providers. We do not see or store your full card number.
Information collected automatically: when you use the Site we and our service providers collect device and usage information, such as IP address, browser type, pages viewed, referring website and approximate location, using cookies, pixels and similar technologies.
Information from others: we may receive information from our service providers, for example delivery updates from shipping carriers.
We do not sell your personal information for money. We share it only as needed to run our business:
We use cookies and similar technologies to keep the Site working (for example, your cart), to understand how it is used and for advertising. You can control cookies through your browser settings. You can also opt out of interest-based advertising at optout.aboutads.info and adjust your ad preferences in your Meta account. We honour Global Privacy Control (GPC) browser signals as a request to opt out of the sharing of your information for targeted advertising.
Depending on the state you live in (including California, Colorado, Connecticut, Virginia, Texas and other states with privacy laws), you may have the right to:
To make a request, email info@houseofthalen.com with the subject “Privacy Request”. We will verify your identity before responding and reply within the time required by law. You may use an authorised agent, and if we decline your request you may appeal by replying to our decision.
If you sign up for emails, we will send you news and offers about Thalen. Every marketing email includes an unsubscribe link. We will still send you messages about your orders.
We keep personal information only as long as needed for the purposes above, including to meet legal, tax and accounting requirements, and then delete or anonymise it.
We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
The Site and our products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.
The Site links to other websites, such as Amazon. Their privacy practices are governed by their own policies.
We may update this Privacy Policy from time to time. The “Effective date” at the top shows when it was last changed.
Thalen US LLC
1007 N. Orange Street, Wilmington, Delaware, USA
Email: info@houseofthalen.com
