×Privacy Policy
Effective date: November 2026
1. Who we are
This Privacy Policy explains how Thalen US LLC (“Thalen”, “we”, “us”) collects, uses and shares personal information when you visit houseofthalen.com (the “Site”), buy our products or contact us. The Site is operated in the United States and is intended for customers in the United States.
2. Information we collect
Information you give us: your name, email address, shipping and billing address, phone number (if provided), order details, and any messages you send us.
Payment information: payments are processed by our e-commerce platform and payment providers. We do not see or store your full card number.
Information collected automatically: when you use the Site we and our service providers collect device and usage information, such as IP address, browser type, pages viewed, referring website and approximate location, using cookies, pixels and similar technologies.
Information from others: we may receive information from our service providers, for example delivery updates from shipping carriers.
3. How we use your information
- To process and deliver your orders, including payments, shipping and returns
- To provide customer support and respond to your questions
- To send order confirmations and service messages
- To send marketing emails, if you have signed up (you can unsubscribe at any time)
- To understand how the Site is used and improve it
- To show relevant advertising and measure how our ads perform
- To detect and prevent fraud, and to keep the Site secure
- To comply with legal obligations
4. How we share your information
We do not sell your personal information for money. We share it only as needed to run our business:
- Service providers: our e-commerce platform (Shopify), payment processors, shipping carriers, email and customer-service tools, and website hosting
- Advertising and analytics partners: such as Meta (Facebook and Instagram), which may receive information about your use of the Site through cookies and pixels
- Legal reasons: where required by law, or to protect our rights, customers or others
- Business transfers: if our business is sold or merged, personal information may be transferred as part of that transaction
5. Cookies and advertising
We use cookies and similar technologies to keep the Site working (for example, your cart), to understand how it is used and for advertising. You can control cookies through your browser settings. You can also opt out of interest-based advertising at optout.aboutads.info and adjust your ad preferences in your Meta account. We honour Global Privacy Control (GPC) browser signals as a request to opt out of the sharing of your information for targeted advertising.
6. Your privacy rights
Depending on the state you live in (including California, Colorado, Connecticut, Virginia, Texas and other states with privacy laws), you may have the right to:
- Know what personal information we hold about you and access a copy
- Correct inaccurate information
- Delete your personal information
- Opt out of the “sale” or “sharing” of your information for targeted advertising
- Not be discriminated against for exercising these rights
To make a request, email info@houseofthalen.com with the subject “Privacy Request”. We will verify your identity before responding and reply within the time required by law. You may use an authorised agent, and if we decline your request you may appeal by replying to our decision.
7. Marketing emails
If you sign up for emails, we will send you news and offers about Thalen. Every marketing email includes an unsubscribe link. We will still send you messages about your orders.
8. Data retention
We keep personal information only as long as needed for the purposes above, including to meet legal, tax and accounting requirements, and then delete or anonymise it.
9. Security
We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
10. Children
The Site and our products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.
11. Links to other websites
The Site links to other websites, such as Amazon. Their privacy practices are governed by their own policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” at the top shows when it was last changed.
13. Contact us
Thalen US LLC
1007 N. Orange Street, Wilmington, Delaware, USA
Email: info@houseofthalen.com
