Return & Refund Policy

If Thalen is not right for you, contact us within 60 days of delivery and we will refund your purchase in full. The guarantee applies to opened and used product — we would rather you try the formula properly than judge it from a sealed bottle.

To start a refund, email hello.US@houseofthalen.com with your order number. We will confirm by email and issue the refund to your original payment method once the return is on its way.

Please note:

• The guarantee covers one order per customer and must be claimed within 60 days of delivery
• Return shipping is the customer’s responsibility unless the order arrived damaged or incorrect
• Refunds are issued to the original payment method and may take 5–10 business days to appear

For health and safety reasons, returned supplements cannot be restocked or resold. Product returned under the guarantee is disposed of on receipt — this does not affect your refund.

If your order arrives damaged, please contact us within 48 hours of delivery by emailing hello.US@houseofthalen.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the damaged product and its packaging

Upon verification, we will gladly provide a replacement product at no additional cost.

If you receive the wrong product, please contact us within 48 hours of delivery. After verification, we will arrange for the correct product to be sent to you.

Orders may only be cancelled before they have been processed for shipment. Once an order has been fulfilled, it cannot be cancelled.

If you have any questions regarding this Return & Refund Policy, please contact us at hello.US@houseofthalen.com.